The business environment has become rather turbulent, a dramatic change from the optimistic, growth centric sentiments of the 2000’s. Regulators have become active; customers' expectations are changing and they are expressing it loud; Technology is disrupting traditional business models; International trade and markets are choppy. Demand for transformation is clubbed with little or no patience to wait for the change.
How does one innovate / adopt the new at break-neck speed while improving efficiency? Team work and partnership is the way to succeed. The need is for skill to stitch Technology, Domain & Industrialized processes to achieve business objectives & meet customer expectations rather than obscure measures & sterile metrics. DS Software Solutions has redefined the way success is measured. What we value is not Average Handle Time but Client Onboarding Satisfaction; not number of FTEs on shift but number of documents accurately remediated. And thus we deliver not Business Process Outsourcing but Business Process Services.